Support

If you have a temporary recruitment requirement, please raise this on 3SS and speak to the Kier Staffing Solutions team (hyperlinked to team page).
Kier Staffing Solutions can support with the following recruitment needs

• All temporary blue- and white-collar vacancies
• Temp to Perm Solutions
• Onboarding a non-agency sourced payrollee

If you have a permanent recruitment requirement please speak to your internal Resourcing Business Partner.

Do you have access to the 3SS portal

Yes

Please log into the 3SS portal and raise the vacancy or extension providing all relevant details including where required, the correct project code

No

Please contact the Kier Staffing Solutions team in order for log in details to be released. The team will provide guidance on usage of 3SS/ In the meantime they will be able to raise the new vacancy or extension for you.

The MSP works with 50+ supplier to source candidates for Kier. Once a vacancy has been raised on 3SS, Kier Staffing Solutions will release the vacancy out to the appropriate suppliers to begin recruitment.

Can I contact suppliers directly

Please do not liaise with suppliers directly. Please channel all supplier contact via the Kier Staffing Solutions team

What do I do if a supplier contacts me directly

All temporary recruitment must be managed through the MSP, please do not engage with the supplier directly. If you are approached by a supplier, please speak to the Kier Staffing Solutions team who can advise further and can support with your recruitment needs.

Is the PSL for temporary recruitment the same as the PSL for permenant recruitment

The temporary PSL is different to the perm PSL. Please ensure all vacancies are released via Kier Staffing Solutions so the appropriate suppliers can be made aware of the vacancy.

How can I add a supplier to the PSL

The PSL is currently closed to additional suppliers. Please do not engage a non-PSL supplier to recruit a temporary vacancy, this will not result in the suppliers being added to the PSL

If the worker is currently placed on site, please speak to the appropriate member of the Kier Staffing Solutions team. The team will ensure that the relevant supplier formally communicates the offer to the worker. If the offer is accepted, you will need to raise a PO and provide this to the team in order for the relevant transition fee to be processed.
If the worker has already finished their placement, please speak to your internal business partner.

What do you need to escalate

MSP Process

Should you be experiencing an unsatisfactory level of service via the MSP, please refer to Rachel Lea within the Kier Staffing Solutions team or Emma-Lou Macaulay, Associate Director

Termination Process

If you have made the decision to serve notice to a temporary worker, please refer to the Kier Staffing Solutions team so that the relevant information can be obtained. The team will then ensure notice of termination is formally served by the relevant supplier and will confirm the notice period with you

Breach of Kier Policy

All temporary workers are provided with Kier’s work policies ahead of assignment start date. If policy has been breached, please refer to the Kier Staffing Solutions team, so that the relevant information can be obtained. The team will then ensure notice of termination is formally served by the relevant supplier

Alcohol & Drug Test

All temporary workers are provided with Kier’s work policies ahead of assignment start date. Should the worker refuse or fail the test, please refer to the appropriate member of the Kier Staffing Solutions team, so that the relevant information can be obtained The team will then ensure notice of termination is formally served by the relevant supplier

CVs not received

If you have a vacancy live on 3SS and there has been no CVs submissions with the SLA, please speak to our Principal Recruitment Partner, Rachel Lea who will be able to support.

Payment Query

If a temporary worker has any queries relating to payment, including missed payment and the timesheet in question has been approved on 3SS please ask the worker to refer to their supplier directly

Rate increase

If you would like to increase the rate of pay to your temporary worker, please refer to the appropriate member of the Kier Staffing Solutions team. The team will submit a request via the 3SS portal which will then need to be approved before being discussed with the worker or supplier

Complaint

If a temporary worker would like to raise a compliant please ask the worker to refer to their supplier directly

Supplier Complaint

If a temporary worker would like to raise a complaint in relation to their supplier, please refer to Emma-Lou Macauley within the Kier Staffing Solutions team, who will contact the worker to dicsuss, with consent from the worker

Understanding AWR

For an explanation of AWR please refer to the government website. If you have any queries with regards to the Agency Workers Regulations please contact Emma-Lou Macauley, Associate Director

Where can I find out more about DBS

Please refer to the governement website https://www.gov.uk/find-out-dbs-check. If you have any queries please contact Emma-Lou Macauley, Associate Director

Who pays for the DCS

The cost of the DBS application is initially paid for by the worker’s supplier and then recharged to Kier. If you have any queries please contact Emma-Lou Macauley, Associate Director

Why have I received an email from 3SS Purchase Order Support

The 3SS Purchase Order support team will notify you  via email if the value previously approved for PO is about to be exceeded. The team will provide an uplifted PO value and once approved by yourself via return email, will uplift the PO value on 3SS/Oracle.

Incorrect Project Code

Please refer to the appropriate member of  the Kier Staffing Solutions team, if the project code applier to a PO/ placement is incorrect. A new PO/placement will be created from the start of the following invoicing week. All costd previously charged to the incorrect project code will need to be recharged to the correct project code internally

Changing Project Code

As soon as you know a worker will be transitioning to anew project please refer to the appropriate member of  the Kier Staffing Solutions team. A new PO/placement will be created from the agreed start date

Temporary Worker Expenses

If you know a worker will need to claim expenses, please advise when raising a vacancy on 3SS. This will generate a second line on the PO and will enable expense submission against the PO. If a vacancy is raised without the required second line, please refer to the appropriate member of  the Kier Staffing Solutions team

Invocing Queries

If a supplier contacts you directly regarding the invocing process please ask the supplier to refer to: supplierpaymentqueries@hays.com

Asbestos Awareness

This is required for a number of job titles where work is being carried out in maintenance, refurbishment or demolition. For more information, please refer to the Kier Policies and your designated SHE manager

Occupational Health

This is required for the following job titles: Scaffolder, Asbestos Operative, Mobile Plant Operator, Crane Supervisor, MEWPS Operator/Telehandler Lift Operation, Tower Crane Operator (Specific certification), Confined Space Operator (specific qualification) For more information, please refer to the Kier Policies and your designated SHE manager

18th Edition Training

This is required for all Electricians/Electrical Operatives where electrical work is not being signed off by a Qualified Supervisor. For more information please refer to your SHE manager